Account Director

Account Director

ACCOUNT DIRECTOR | SOUTH KENSINGTON | FULL TIME | £80K + COMPANY CAR

We are looking to recruit an Account Director to join a progressive and dynamic company within the FM sector. Dynamic and commercially driven in your delivery, you will be an integral part of the continual growth of the contract and must be passionate and proactive in building a strong and honest relationship with your client.

You will be required to work at the client’s premises 5 days a week, setting a president and being visible to all.

KEY RESPONSIBILITIES 

  • Responsible for the delivery of the contract services at our client’s contracts as detailed and agreed within the scope of contract between our client and the end client.
  • Will be responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the Assignment Instructions as agreed with the Client.
  • Responsible for the standards of service delivery in line with the SLA as agreed with the client whilst providing across client sites by advising on SLAs, KPIs, objectives and projects.
  • Maintains and expands relationships with strategically important large customers / builds long term mutually beneficial partnerships with Key Customers
  • Escalation of any issues arising on the contract to the Director of Operations.
  • Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
  • Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
  • Be responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
  • Preparation and delivery of monthly and quarterly client review presentations/reports.
  • Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
  • Coordinates the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
  • Completes strategic customer account plans that meet company standards.
  • Drive innovative and scalable service solutions.
  • Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
  • Provide support to the Director of Operations by advising on relationship issues and focuses needed from the team.
  • Identify issues or risks that will impact the contracts.
  • Action any changes or restructures required in line with legislation and company procedures, ensure commercial accountants are fully aware of any monetary changes.
  • To ensure all contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and to promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.

EXPERIENCE & SKILLS REQUIRED

  • Hold a valid IOSH Managing Safety certificate.
  • Hold a Level 5 Management certificate or equivalent (or willing to work towards)
  • Advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook
  • Able to work on client premises 5 days a week.
  • Able to attend sites per all shift types on ad hoc basis to engage with ‘out of hours’ colleagues.

ABOUT US

AGS Recruitment is a specialist agency that provides temporary labour, fixed-term contracts and permanent placements through our 360 Careers Division. We provide our candidates and clients access to fully certified industry training through our bespoke training providers.

Our wide range of recruitment services is offered to clients in many sectors including Transport, Rail, FM, Local Authorities, Security and many more.

We also recognise the importance of Equality, Diversity and Inclusion (EDI) as part of our recruitment strategy. We work closely with our clients in selling both the social and business cases for EDI, which offers huge advantages to our clients, candidates and recruiters alike.

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