Bird Proofer
BIRD PROOFER | £27K- £36K | LONDON | PERMANENT
At AGS, we work in challenging and complex environments ranging from industrial complexes and power stations to rail infrastructure and transport networks. You will be delivering Bird Proofing and Pest Control Services to these interesting clients in addition to more traditional customers in the retail and food sectors.
Our ethos at AGS is Happy Staff, Happy Clients, Happy Days. We’re not interested in KPIs, targets and mindless spreadsheets. Delivering good service is at the core of what we do, and we’ll support you to the end. We want problem solvers and people focused on delivering results and the best customer service possible.
We’re committed to training you to become an expert in your field. This will mean BPCA/RSPH accreditation, marksmanship training and other specialist courses. You will also receive the training required to meet the rigorous Health and Safety demands of our company and client base (e.g. Rail Infrastructure). With more training you will provide better service and become a more valuable member of the team. If you excel with your training and newly acquired skills this will open opportunities for you to move into other roles in our fast-growing business.
Given the nature of our clients, the job can be physically demanding. You will be required to use your own initiative and manage your own time, but you will also be an effective member of a larger team that comes together to work on larger projects. The management and planning team will be there to support your day-to-day work. The work environment is friendly and relaxed, but management expect commitment and honest work.
KEY RESPONSIBILITIES
- Have a broad knowledge of pest control/ bird control and an enthusiasm to apply practically
- Good communication skills – verbal and written, with a proactive approach to resolving issues with the rest of the team
- An understanding that service is not just the technical elements of the role, but also the nature of positive human relationships
- Good organisational and time management skills, and the ability to plan and priorities workload with limited supervision
- Teamwork – be a part of a positive collaborative work environment, while encouraging fellow team members
- You will be able to tell good customer stories and have plenty of examples
- Deliver quality bird control/ bird proofing services to both commercial and residential premises
- Respond to pest control service requests within the required Service Level Agreements
- Meet KPIs for quality, performance and customer satisfaction
- Complete detailed service reports for work completed and record all visit information using android/ PDA technology
- Complete pest services safely in line with Health and Safety and Quality guidelines
- To fully inspect client premises for pests, pest risk and potential root cause e.g., by determining entry points
- To carry out the correct treatment/ installation/ service, and to advise customers of any other pests/ pest risk
- To advise the customer of maintenance requirements to prevent pests entering the building both verbally and in writing
- Make clients aware of all risks associated with pests, with reference to relevant legislation
- Provide proactive recommendations to reduce pest risk, both verbally and in writing
- To ensure the sales team are aware of the advice provided via a sales lead and by telephone
- To highlight hygiene/ housekeeping issues with the client, both verbally and in writing, with the reasons for concerns
- To clean and remove evidence of infestation (e.g. droppings/ fouling) from a client’s premises and dispose of it in the appropriate way
- Must be able to access and be comfortable with working in a variety of conditions, including confined spaces, damp and/ or dusty locations, freezing conditions and hot conditions
EXPERIENCE & SKILLS REQUIRED
- Minimum 2 years of experience in Bird Control/ Bird Proofing
- A full drivers license
- PASMA and IPAF is desirable
Since 2002 we have provided a range of services to clients in local authorities, public transport, aviation and construction market sectors, as well as private sector businesses.
AGS was borne out of a desire to do things differently where each individual matters and feels they are contributing; to do things better, to delight our customers and to go home safely and with a smile on our faces. Growing steadily into an established business with loyal customers and staff, our values include a strong belief that our success comes from working as a team and in collaboration with our clients.
Strategic alliances forged with many other key players in the specialist cleaning industry and collaborative working have been key to our many successes. This strategy compliments our long-term desire to remain an independent service provider.
