Cleaning Service Delivery Manager

• To ensure suitable controls are in place so payroll costs are well managed and within budget.
• To provide accurate, timely reports, including regular customer reviews and consolidated management information on SLAs and account performance.
• To lead continuous improvement initiatives, ensuring activities are planned, tracked, and reported.
• To deliver high-quality, value-for-money services through the site team and subcontractors.
• To regularly review contract costing with the General Manager to ensure effective service methods and staffing levels.
• To track and monitor material spend.
• To develop and implement account plans with clear review processes and agreed operational and commercial targets.
• To lead or participate in cross-business projects and assignments as required.
• To maintain regular customer contact, resolving issues efficiently and professionally while providing guidance and support.
• To provide motivation, leadership, and direction to achieve targets.
• To recognise and reward colleagues’ hard work, particularly during challenging periods.
• To work closely with the Account Manager to ensure accountability for high standards of operational excellence.
• To adapt interpersonal style to different situations and contribute to a motivated and empowered workforce.

Service Delivery Manager Skills & Requirements:

• Good understanding of Health & Safety, preferably with IOSH Managing Safely.
• Strong numerical and analytical skills, with the ability to evaluate data, identify trends, and implement action plans.
• Technical knowledge of cleaning methods and techniques (BICSc qualified).
• Experience in soft services and knowledge of current industry best practice and innovations.
• Flexible approach, including ability to work variable hours and night shifts, with 24/7 operational awareness.
• Full UK driving licence.
• Proven experience managing and motivating teams to achieve company objectives, including performance assessment, coaching, and development.
• Strong customer service focus, ensuring high standards of service delivery and continuous improvement.
• Experience managing budgets, monitoring financial performance, and ensuring optimal resource utilisation.
• High standards of personal presentation.
• Demonstrable track record of improving business performance.

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