COMPLIANCE & PERFORMANCE MANAGER
We are currently recruiting for a Compliance and Performance Manager to join a successful team in the Rail & Transport sector based in London. Our client is a progressive and dynamic company within the FM sector and a leading provider of Strategically Outsourced Services operating across the UK and Ireland. They are recognised experts in first generation outsourcing and provision of outsourced services to quality critical environments and sectors with unique challenges such as Rail, Transport, Corporate Offices, Iconic Buildings, Life Sciences, Retail, Healthcare and Education.
- Ensure operational compliance with legal, regulatory, and company standards
- Monitor health & safety, environmental, sustainability and best-practice requirements
- Track, analyse, and report KPIs, SLAs, and overall service performance
- Carry out audits and inspections to identify quality and performance and training gaps
- Manage supplier and stakeholder relationships to resolve issues and maintain standards
- Oversee contract budgets to ensure cost efficiency and quality delivery
- Produce compliance reports, performance dashboards, and audit summaries
- Maintain accurate records of inspections, incidents, and corrective actions
- Drive innovation, sustainability and service improvements to enhance customer satisfaction
- Proven experience in contract compliance, performance or facilities management
- Strong knowledge of health & safety legislation and cleaning industry standards (including BICSc)
- Experience monitoring KPIs, SLAs, audits and service quality
- Ability to analyse performance data and produce clear reports
- Strong stakeholder and supplier management skills
- Good understanding of budget control and cost efficiency
- Excellent communication, planning and problem-solving abilities
- Knowledge of ISO standards desirable
- Cleaning industry experience and Lean/Six Sigma training advantageous
- Rail or Air experience is desirable
Following the successful completion of your six-month probation period, your salary will increase by 5% to £56,700. Our client offers a comprehensive benefits package supporting your health, wellbeing, and financial security. This includes access to healthcare services, mental health and wellbeing support, lifestyle and fitness initiatives, financial and legal guidance, employee discounts and life assurance.
About us
Since 2002, AGS has provided a range of services to clients in local authorities, public transport, aviation and construction market sectors, as well as private sector businesses.
We were founded out of a desire to do things differently, where each individual matters and feels they are contributing; to do things better, to delight our customers and to go home safely and with a smile on our faces. Growing steadily into an established business with loyal customers and staff, our values include a strong belief that our success comes from working as a team and in collaboration with our clients.
Strategic alliances forged with many other key players in the specialist cleaning industry and collaborative working have been key to our many successes. This strategy compliments our long-term desire to remain an independent service provider.
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